When will my order ship?

a. All orders received by Noon EST will be shipped that day Monday thru Friday.
b. All orders received over the weekend will ship on Monday.
c. All orders received on a Holiday will be shipped the next business day.

What method of shipping do you use?

We prefer USPS, but we can ship via UPS. If you don't find the USPS option please e mail us at sales@gutcases.com.

How can I track my shipment

You will receive an e mail with a tracking number. If you don’t receive an e mail check your junk box or e mail us at info@gutcases.com

I have not received my order or tracking number?

Please contact us at sales@gutcases.com

What if I made a mistake on my order?

Please contact us at info@gutcases.com for instructions

How will I know when my order ships

You will get an e mail with a tracking # the day your order ships

When will my account be charged?

Usually right away. If your order is delayed we will contact you and credit your account until it ships

How can I return a product?

Please contact us at returns@gutcases.com and request an rma# and further instructions

How can I exchange a product?

Contact us at returns@gutcases.com for further instructions

How do I care for my leather product

Everyday Use:

Keep your leather case out of direct sunlight or heat. Any unnatural application of heat may damage your case, causing it to dry and crack.

If case becomes wet, apply firm pressure with towel or other absorbent. DO NOT RUB. Let leather dry in room temperature. Do not attempt to quicken the process by applying heat. Apply conditioner after completely dry for restoration.

To Clean:
Wipe down case with soft (100% cotton) cloth to remove excess dirt or dust. Make sure the case is dry. Apply a small amount of cleaner to a clean cloth, and rub gently to remove dirt or blemishes. Apply a clean, dry towel to polish. It is also recommended to apply a conditioner afterwards to polish and restore.

Note:
All leather products will deteriorate over time, as the natural fibers in the leather break down. Extending the lifetime of the case requires care and cleaning. Conditioners is also a method of treatment.

Simple cleaning with a dry, soft clean cloth every week will provide longer-lasting use of your leather case.

Do you have a warranty on your products?

Limited Warranty (see warranty service)

What shipping service do you use

GUT cases recommends using USPS Priority mail. We also offer all services for UPS

What if My case is to tight for the device

Cases, usually the leather cases are tight at first because leather needs to loosen up to your device.

How to loosen up my leather case

Insert your device into the case a few times until the case is loosen up.